THE SHOP FAQ
I received the wrong item in my order.
Please contact our team who will help facilitate the product return and replacement.
I tried my product and don’t like it – can I return?
Unfortunately, we cannot accept any open or used products. If you are unsure about what to order, please schedule a Consultation.
Can I cancel my order?
Yes, as long as your order has not yet shipped out, then please contact our team at firstname.lastname@example.org to request a cancellation. We will do everything we can to honor your request and refund you in full if your order has not yet been handed over to our shipping carrier. Please send a request to return or exchange your products, as you wish. Keep in mind that you will be responsible for all return or exchange shipping costs associated with that request.
What shipping options do you offer and what do they cost?
All USA orders qualify for free standard ground shipping.
When will my order ship?
We process orders within 1-2 business days.
How long will it take for my order to arrive?
Orders will be delivered in 3 to 5 business days, depending on the distance. Shipments to Alaska & Hawaii arrive in 3 to 7 business days.
Do you test on animals?
No, Agustina Brum is 100% committed to cruelty-free products.
Do you offer discounts?
Yes, new customers who sign up for our newsletter via submission of their email or phone number will receive 20% off their first online product purchase. Discounts cannot be combined with any other offers.